Privacy Policy

This Privacy Policy describes how Alyssum Global Services (“we”, “us”, “our”) collects, uses, discloses, and protects your information when you use the eAyush platform, including its mobile applications, web portals, and document-upload systems (“Services”).

1. Purpose of the eAyush Solution

eAyush is designed to:

Manage claims-related documents
Collect, validate, and store mandatory claim documents
Support digital verification, audit trail, and workflow tracking
Enable communication between patients, hospitals, partners, and administrators
Ensure compliance with scheme-specific documentation requirements

Because it processes identity and health information, we take special care to protect your data.

2. Information We Collect

We collect the following categories of information:

2.1 Personal Identification Data

Full Name
Contact Number
Email ID
Address
Date of Birth / Age
Gender
Identification documents (Card No)

2.2 Claim-Related Documents (Mandatory)

To process claims, eAyush enforces systematic upload of required documents, which may include:

Hospital Admission Notes
Discharge Summary
Diagnosis Reports (pathology, radiology, etc.)
Treatment / Prescription Details
Bills, Invoices, and Payment Receipts
Pre-Authorization Documents
Scheme-specific mandatory documents
Any additional documents requested by insurance / authority

These documents may contain sensitive personal information, including health data.

2.3 System & Device Information

IP address
Device model
Browser type
OS details
App usage analytics
Crash logs and diagnostic data

2.4 Communication Data

Messages or queries sent through the platform
Notifications sent to users
Log of document uploads/edits/deletions